Bloomberg Associates’ Digital City Tools reports highlight the innovative ways city governments around the world are using technology to overcome challenges and drive progress. Each report in the series is the product of an information exchange among global cities about the technologies they use, how they are implementing them, and the impact they have had. By connecting cities and sharing information, Bloomberg Associates is working toward the goal of facilitating peer-to-peer learning and fostering collaboration.

Digital City Tools reports

Digital City Tools 2020 report

The 2020 edition of Bloomberg Associates’ Digital City Tools showcases the innovative ways in which 30 leading city governments around the world are embracing technology and transforming the culture of their organizations. The report maps these cities’ deployment of 41 technologies across five thematic areas: connectivity, data, city operations, transport and mobility, and safety and security, and looks at how these technologies are applied to specific city challenges and priorities.

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Digital City Tools

Digital City Tools 2020 webinar

In this webinar, hosted on October 27, 2020, Katherine Oliver, Todd Asher, Matt Wood-Hill, and Bernardo Rivera Muñozcano of the Bloomberg Associates team and Mikko Rusama, Chief Digital Officer of Helsinki, Roberto Cocco, Deputy Mayor of Digital and Citizen Services of Milan, and Nejia Lanouar, Chief Information Officer of Paris, share how these cities are implementing technologies across connectivity, data, city operations, transport and mobility, and safety and security.

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City Tools: London report

Bloomberg Associates partnered with the London Office of Technology and Innovation to map and analyze the technologies, contracts, and skills across London’s boroughs. This exercise served as a foundation for collaborations between local authorities, identified opportunities for new entrants and innovators into the government technology market, and drove cost savings by coordinating contracts and leveraging boroughs’ collective bargaining power.

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City Tools London

Digital City Tools 2018 report

The 2018 edition of Bloomberg Associates’ Digital City Tools captures how 22 cities across the world use digital tools to better engage with their residents. The report focuses on eight key digital tools used by cities: artificial intelligence, email marketing and newsletters, online chat support, non-emergency reporting platforms, social media platforms, social media management tools, text SMS, and website content management systems, while providing programmatic highlights from each of the participating cities, and key findings and insights by digital tool.

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Digital City Tools


Bloomberg Associates plans to expand this research and continue these important conversations with municipal digital leaders in the future. If you are a municipal digital leader and would like to be involved, we would love to hear from you.

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